Refund policy

ITEMS EXCLUDING CLOTHING & FOOTWEAR 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@southshoregifts.co.uk  If your return is accepted, we will send you a return shipping label unless the return postage is to be paid by you, then we will supply you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please ensure you enclose your order number, name and address along with contact email address, inside the return parcel.

Charges For Return Postage 

You are responsible for the cost of returning the item to us unless it was an incorrect item sent in error or a damaged item, in which case we will send you a pre paid returns label. Please Make sure you pay for tracked / signed for return postage to us as we will not be held responsible for the item not reaching us. 

Process

All returns, once we have approved your return request, must be received by us within 14 days and please make sure you include your name and order number inside the parcel. 

You will receive confirmation by email (please make sure to include your email address inside the parcel) when we receive your return and it has been in inspected. If your return is approved, your refund will be processed and a credit will automatically be applied to the original method of payment used to make the order, this will be completed within 10 working days.

Damages and issues 

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will issue you with a postage paid returns label for faulty items and upon receiving the items back, a replacement will be sent subject to availability or a refund to your original payment method will be issued. 

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items), and personal care goods (such as beauty products).

Bedding - Please note - All bedding and duvet sets will not be eligible for a refund if they look like they have been used and will need to be returned in brand new condition and have all the original packaging. Please do not write or place any postage labels or stickers on the packaging itself.

Personalised items - We are unable to offer any form of refund or replacement, unless the item was damaged in transit, we cannot be responsible for any grammatical errors so it is important that when ordering you check the text you've entered.

Anything that has been made or personalised to your specific requirements cannot be resold, therefore cannot be refunded.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items / gift cards / Personalised items / Mystery Boxes and any Free Gifts.

Furniture and Bulky Item Returns 

There will be a collection charge for larger and bulky items. This will be deducted from any refund due to you. This cost is in addition to the return postage/courier costs. This is unless the item is damaged/faulty.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Our Right To Cancel 

We reserve the right to cancel any order. The Sale and supply and supply of goods and services are always subject to stock availability and receipt of your payment in cleared funds, if in the unfortunate event we need to cancel your order for those reasons mentioned, we will contact you as soon as possible and any payment which you have made, providing its cleared, will be refunded in full.

 Cancellation and Charges

Please be aware it is not always possible to cancel an order, IF it is possible, a 5% Charge will be deducted from any refund due back to you, this is to cover payment processing charges that apply. If it is not possible to cancel an order, please refer to our refund/exchange policy. 

CLOTHING & FOOTWEAR

1. Return requests must be initiated within 14 days of receiving all items in the order, starting from the day tracking shows the delivered status. The returned items should be returned back within 7 days of submission to qualify for a full refund.
2. Only returns of unworn clothing items with original tags and clear garment packaging with SKU label will be considered, and footwear in original packaging, with no signs of wear. Exchanges are not accepted.
3. Original postage costs are non refundable.
4. Unless it was a shipping error or a damaged item, return shipping is not covered, it is your responsibility to cover any return postage costs, please keep proof of posting and tracking as lost returns are not covered.
5. Please allow 5 - 7 business days from the day we receive the returned package to process the return. You will receive an email notification once the return has been processed, confirming the actions taken.
6. If a refund is processed, it will be issued back to the original form of payment.